Kingdom Call Center Transformation - Riyadh

When: From September 27, 2017 to September 28, 2017
Organizer: Fleming


Understand the policy and regulation scenario of Saudi Vision 2030 and Saudization pertaining to Call Centers in Saudi Arabia

Uncover ways to identify, recruit, motivate, grow, and retain your employees for improved candidature, smoother operations and a happier organization

Learn insights on better Customer Data Procurement & Management, Transformation from Multi-Channel to Omni-Channel Environment and change your Call center from a Cost Center to Profit Center

Establish ways to identify and mitigate operational and cross departmental 'bottle-necks', improve upon Project Management contingencies and optimizing organizational structures provide better Customer Experience